Refund policy

Return Window We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

How to Request a Return To initiate a return, please contact us at [your email] with your order number and reason for return. We'll respond within 2 business days with next steps.

Non-Returnable Items The following items are not eligible for return:

• Final sale or clearance items
• Personalised or custom-made products
• Items damaged due to misuse or improper handling

Refunds Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.

Faulty or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery and we'll arrange a replacement or full refund at no cost to you.